ISO 9001
Quality
Clear processes, controlled documents and checks that make sure work is done right first time.
Operations · IT · Automation
I build the systems that keep a business running.
I'm an operations director who also runs the IT. I sit in the gap between how a company works and the tools it works on, and I close it.
Right now
RoleCentral Ops Director
SectorCritical infrastructure
Reach19 countries
BasedUK
What I do
Six things, one job: make the business easier to run.
01
Microsoft 365 and Entra
Tenant admin, identity, devices and SharePoint, set up so people can just get on with it.
02
Workflow automation
monday.com, Power Automate and portals that join up the systems a team already uses.
03
Data protection
GDPR lead for a paperless business. Records, policies and the practical bits in between.
04
Going international
New entities, local compliance and work permits for teams moving into new countries.
05
Management systems
ISO 9001, 14001 and 45001 brought together in one integrated system people actually use.
06
Practical AI
Clear policy first, then agents and tools that take real work off people's desks.
Compliance across borders
One business. 19 countries. Every one with its own rules.
Setting up in a new country isn't one job, it's dozens of small ones in the right order. This is how I break it down.
19
countries
32
jurisdictions in my A1 guide
4
milestones
The four milestones of a new country
Incorporation
Pick the right structure first: a local company, a branch of an existing one, or an employer of record while you test the market. Then the local registers, directors and registered address.
Before any of it: find a good local agent. The right person on the ground saves weeks.
Country notes
Tap a pin to see the kind of thing I've had to sort out there.
Europe
Germany
Rules change often. These are notes from experience, not legal advice.
"Send people who are already compliant in the country they're going to. Don't try to make them compliant by a deadline."
Integrated management system
One Best Way.
I designed and implemented a full integrated management system, known as the One Best Way. Quality, environment and health and safety in one system, so people follow one process instead of three.
ISO 14001
Environment
Knowing the business's environmental impact, and the controls and targets to reduce it.
ISO 45001
Health and safety
Risk assessment, incident and near miss reporting, and keeping people safe on site.
What "integrated" means
- One set of policies
- One document library
- One audit programme
- One management review
Selected work
Problem. What I built.
Examples from a global engineering services firm. Details kept general.
WordPress · monday.com
Supplier onboarding portal
Problem: supplier details arrived by email and lived in spreadsheets.
Built: a self-serve portal that feeds a single supplier register.
Power Automate · Timesheets
Line manager sync
Problem: timesheet approvers drifted out of date as teams changed.
Built: a nightly flow that copies line managers across automatically.
SharePoint · Onboarding
New starter portal
Problem: onboarding packs were long, generic and easy to lose.
Built: a personal online link for every new starter.
Policy · GDPR
An AI policy people actually read
Problem: staff were using AI tools with no clear rules.
Built: a plain-English acceptable use policy and the records behind it.
Off the clock
I build things for fun too.
At home I tinker with custom hardware projects. Same habit as work: take something fiddly and make it simple.