ISO 9001
Quality
Clear processes, controlled documents and checks that make sure work is done right first time.
Operations · IT · Automation
I build the systems that keep a business running.
I'm an operations director who also runs the IT. I sit in the gap between how a company works and the tools it works on, and I close it.
Right now
RoleCentral Ops Director
SectorCritical infrastructure
Reach20 countries
BasedUK
What I do
Six things, one job: make the business easier to run.
01
Microsoft 365 and Entra
Global admin for the whole tenant: identity, Intune device management, SharePoint intranets and new starters set up automatically.
02
Workflow automation
monday.com, Power Automate, Azure Logic Apps and SharePoint, joined up so data is typed in once and flows everywhere else.
03
Data protection
ICO and GDPR lead for a paperless business. Records, policies, access rules and the practical bits in between.
04
Going international
19 business units across four continents. Entities, tax, banking, payroll and posted-worker rules, done before anyone travels.
05
Management systems
ISO 9001, 14001 and 45001 brought together in one integrated system people actually use.
06
Practical AI
An AI acceptable use policy with the data protection records behind it, then agents that take real work off people's desks.
Compliance across borders
20 countries. Every one with its own rules.
How fast we can get people on site in a new country depends on work done months earlier. Entities, payroll, insurance and registrations, all in place before we need them. Nobody puts "VAT registration" in a case study, but it's the difference between giving a client a start date and giving them a maybe.
20
countries
32
jurisdictions in my A1 guide
4
milestones
The four milestones of a new country
Incorporation
Pick the right structure first: a local company, a branch of an existing one, or an employer of record while you test the market. Then the local registers, directors and registered address.
Before any of it: find a good local agent. The right person on the ground saves weeks.
My ten-point check
Ten things in place before anyone gets on a plane.
Same framework in every country. Different rules, same standard. None of it sits with the worker. It sits with us.
For the business
- Company or branch registered locally
- Tax and VAT registrations
- Payroll and social security as an employer
- Insurance that covers the site from day one
- Posting notifications filed before day one
For every person
- A1 certificate, or a visa and work permit
- Local tax or ID number
- Site safety card and training
- Pay and hours to the local agreement
- Right to work, checked
Where I've worked
Pick a region, then a country, to see the kind of thing I've had to sort out there.
Europe
Germany
Rules change often. These are notes from experience, not legal advice.
"Send people who are already compliant in the country they're going to. Don't try to make them compliant by a deadline."
Integrated management system
One Best Way.
I designed and implemented a full integrated management system, known as the One Best Way. Quality, environment and health and safety in one system, so people follow one process instead of three.
ISO 14001
Environment
Knowing the business's environmental impact, and the controls and targets to reduce it.
ISO 45001
Health and safety
Risk assessment, incident and near miss reporting, and keeping people safe on site.
What "integrated" means
- One set of policies
- One document library
- One audit programme
- One management review
Selected work
A few things I've built.
From a global engineering services firm. Details kept general.
WordPress · monday.com
Supplier onboarding portal
A self-service portal where suppliers keep their own details and certificates up to date, synced straight into the CRM.
Power Automate · Azure
Everyday automation
Flows that keep timesheet approvers, the device register and weekly reporting in step, so nobody retypes the same data twice.
SharePoint · Onboarding
New starter portal
A personal online onboarding link for every new starter, with videos, progress tracking and a training library.
SharePoint · Power Automate
PPE and uniform ordering
Online ordering with pictures and built-in approvals, replacing two spreadsheet order forms.
SharePoint
Company intranet
One hub linking every department, with training, HSE forms and project folders that create themselves.
Policy · GDPR
AI acceptable use policy
A plain-English policy for using AI at work, with the data protection records behind it.
Latest on LinkedIn
Notes from the day job.
LinkedIn · Oct 2026
First week in the new office. Nearly there.
Desks are in. Screens are up. A few too many bits of blue tape, but it's already feeling like ours.
Read on LinkedInLinkedIn · Oct 2026
End of an era.
Three years ago we walked in with more desks than people. On Friday we walked out with more people than desks.
Read on LinkedInLinkedIn · Oct 2026
Germany and Austria share a language and a border. Their posting rules are a lot less alike.
Three differences that matter on a construction or commissioning job, and why copying the German file leaves you short in Austria.
Read on LinkedInLinkedIn · Oct 2026
The A1 is a one-page form. It can still hold up a whole mobilisation.
It's issued by the country of the employing company, not the worker's nationality. And the timeline isn't the same everywhere.
Read on LinkedInLinkedIn · Oct 2026
Spain. Ten things in place before anyone gets on a plane.
The one people miss is REA. No registration, no place in the subcontract chain.
Read on LinkedInOff the clock
I build things for fun too.
At home I tinker with custom hardware projects. Same habit as work: take something fiddly and make it simple.